These terms and conditions (“Terms”) govern the use of the Dada & Me website (the “Website”) and any purchases made through it. By accessing or using the Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Website.
General Information:
Dada & Me is an online retailer specializing in curated kids’ apparel, footwear, and accessories. The products and services available on the Website are subject to the terms and conditions outlined here.
Product Information:
Product Descriptions: We strive to provide accurate descriptions and images of our products. However, due to varying display settings, actual product colors and textures may differ slightly from what you see on your screen.
Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
Ordering Process:
Order Confirmation: Upon placing an order, you will receive an email confirming the details. This email is an acknowledgment of your order request but does not constitute our acceptance of the order.
Pricing:
Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Additional shipping and handling charges will be applied as calculated during the checkout process.
Payment:
Payments can be made via the methods offered at checkout, such as credit/debit card or cash on delivery. Orders will not be processed until payment is successfully received.
Shipping and Delivery:
Processing Time: Orders are typically processed and prepared for shipment within 3-5 business days.
Shipping: Shipping times vary depending on the delivery address. Estimated delivery times are provided at checkout.
International Orders: For international orders, customers are solely responsible for any additional customs duties, taxes, or import fees that may apply.
Returns and Refunds:
Return Policy: We accept returns of non-custom, unworn items in their original packaging with tags attached within 14 days of delivery.
Non-Returnable Items: For hygiene reasons, certain items like underwear and socks are final sale and cannot be returned unless defective.
Defective Products: If you receive a defective or incorrect product, you must contact us within 14 days of receiving the order to request a return, exchange, or refund. Please include photos and a description of the issue.
Refund Process: Approved refunds will be issued to the original payment method within 14 business days after we receive the returned item.
Cancellation Policy:
Order Cancellation: You may cancel your order within 1 hour of placing it without penalty. Once an order has entered the “Processing” stage, it can no longer be canceled.
Order Modification: You may request to modify your order (e.g., size, color) within 1 hour of placing it, subject to availability.
Intellectual Property:
All content on the Website, including logos, graphics, product designs, and text, is the intellectual property of Dada & Me and is protected by copyright and other intellectual property laws.
Privacy and Data Protection:
Data Collection: We collect personal data such as your name, address, email, and payment information solely to process and fulfill your order.
Data Usage: Your data is used for order processing, shipping, and customer service communication. We do not sell or rent your personal information to third parties.
Security: We implement reasonable security measures to protect your personal data from unauthorized access.
Limitation of Liability:
To the fullest extent permitted by law, Dada & Me’s liability shall be limited to the value of the products purchased. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or its products.
Prohibited Uses:
You may not use the Website for any unlawful purpose or to engage in any fraudulent or harmful activities.
Modifications to Terms:
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.
Governing Law:
These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Pakistan.
